Inbev
Request Now Implementation
Date: 12/2006
A global web tool was designed at corporate level in order to allow end users to submit new infrastructural requests such as requests for mobile phones, request for a laptop, request for extra memory, for new software installation, &hellip towards the external service provider(s) (IBM and BT).
A regional service catalogue, accompagnied with the end users profile within the company, drives the complete service order flow.
The Request Now implementation project was set up to roll out and introduce the new tool in Western Europe. The implementation strategy was to start with a few pilot users per country. After a test period, the implemenation was extended to the complete region.
Each request is submitted by an end user of whom the cost center is known and thus allowing cross charging of global infrastructural costs. This way, infrastructural requests can be charged to the budget of the requestor.
The tool also keeps stock positions in mind and allows service managers to maintain their stock in an easy way.
